MUAtch LLC
Privacy Policy

Effective Date: October 27, 2026
Last Updated: October 27, 2026

1. Introduction

Welcome to MUAtch!

MUAtch LLC ("MUAtch," "we," "us," or "our") operates the MUAtch website and mobile application (collectively, the "Services").

MUAtch is a beauty-booking platform designed to connect clients with independent beauty professionals, including makeup artists and hairstylists.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, join our waitlist, create an account, or use our Services.

2. Information We Collect

Depending on how you interact with MUAtch, we may collect the following information:

Personal and Account Information
• Full name
• Email address
• Phone number
• Login credentials and account identifiers
• Profile photographs
• City or general location

Beauty Professional Information
• Business or professional name
• Portfolio images
• Biography and professional experience
• Services offered and pricing
• Service areas and availability
• Payment onboarding information

Booking and Communication Information
• Appointment requests and booking details
• Selected services, dates, and times
• Messages exchanged through the platform
• Booking status and transaction records
• Customer support communications

Payment Information

MUAtch uses Stripe to facilitate payments, deposits, and beauty professional payouts.

Payment information may be collected and processed by Stripe. MUAtch may receive transaction identifiers, payment status, amounts, and limited payment-method details necessary to administer bookings.

Website and Technical Information

We may collect device information, IP addresses, browser information, app activity, diagnostic information, and information collected through cookies or similar technologies.

Waitlist Information

When you join our waitlist or submit an interest form, we may collect your name, email address, city, and whether you are interested in joining as a client or beauty professional.

3. How We Use Your Information

MUAtch may use personal information to:
• Create and manage user accounts.
• Connect clients with relevant beauty professionals.
• Display beauty professional profiles and portfolios.
• Facilitate appointment requests and bookings.
• Process deposits, payments, commissions, and payouts.
• Enable communication between clients and professionals.
• Respond to inquiries and provide customer support.
• Maintain platform functionality and security.
• Detect fraudulent or unauthorized activity.
• Improve the performance and user experience of our Services.
• Send operational communications, booking updates, and permitted promotional messages.
• Comply with applicable legal obligations.

4. How We Share Information

MUAtch may share personal information with the following parties when necessary to operate our Services.

Clients and Beauty Professionals

When a client requests or books a service, relevant booking and contact information may be shared with the selected beauty professional.

Beauty professional profiles, service descriptions, pricing, and portfolio images may be visible to clients using the platform.

Third-Party Service Providers

We may share information with trusted third-party providers that support payment processing, hosting, authentication, database storage, email communications, and other platform operations.

These providers may include Stripe and Firebase.

Legal Requirements

We may disclose personal information when required by law or when reasonably necessary to investigate fraud, protect users, enforce our agreements, or protect the rights and safety of MUAtch and others.

Business Transfers

Information may be transferred in connection with a merger, acquisition, financing, or sale of business assets, subject to applicable legal requirements.

5. Location Information

MUAtch helps clients discover beauty professionals serving their area.

We may use city, ZIP code, or other location information provided by users to display relevant professionals and determine service availability.

If a feature requires access to device location information, MUAtch will request the applicable device permissions.

6. Cookies and Analytics

Our website and mobile application may use cookies, similar technologies, and analytics tools to maintain functionality, understand usage, and improve our Services.

Users may be able to manage certain cookies through their browser settings.

7. Data Storage and Security

MUAtch takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, and loss.

We may rely on third-party infrastructure and security services to support these protections.

However, no electronic storage or transmission method is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, maintain accounts, complete transactions, resolve disputes, comply with legal obligations, and protect our platform.

When information is no longer necessary, we delete or de-identify it, subject to applicable legal requirements.

Certain booking, payment, and transaction records may need to be retained after an account is deleted.

9. Your Privacy Choices and Account Deletion

You may contact MUAtch to request access to, correction of, or deletion of personal information, subject to applicable law.

Users may request account deletion through available in-app account management features or by contacting support@muatchapp.com.

Deleting an account will result in the deletion of associated personal information, except information that must or may lawfully be retained.

Users may unsubscribe from promotional emails using the unsubscribe instructions provided in those messages.

10. California Privacy Rights

California residents may have additional rights regarding their personal information under applicable California privacy laws.

Where the California Consumer Privacy Act, as amended, applies to MUAtch, eligible consumers may have rights to access, correct, and delete personal information; receive information about data practices; and opt out of certain sales or sharing of personal information.

MUAtch will honor applicable privacy rights and provide required notices and request methods.

California residents may submit privacy-related requests by contacting support@muatchapp.com.

11. Children's Privacy

MUAtch is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take appropriate steps to delete it.

12. Third-Party Services

Our Services may contain links to third-party websites or use third-party services, including payment processors.

These providers may process information under their own privacy policies.

We encourage users to review applicable third-party privacy notices.

13. Changes to This Privacy Policy

MUAtch may update this Privacy Policy to reflect changes to our Services, technology, legal requirements, or business practices.

When changes are made, we will update the "Last Updated" date. We will provide additional notice when required by applicable law.

14. Contact Us

If you have questions about this Privacy Policy or would like to exercise applicable privacy rights, please contact:

MUAtch LLC
San Diego, California, United States

Email: support@muatchapp.com
Website: www.muatchapp.com

© 2026 MUAtch LLC. All rights reserved.